Return Policy

Return & Refund Policy

At Maple Ridge Flower Farm, we take pride in the quality of our dahlia tubers and want you to have a great growing experience. Please read our policy carefully before ordering.

🌸 Live Plant Material

Our dahlia tubers are a living product, and we guarantee they will arrive in good condition, true to variety, and with at least one viable eye (growing point).

Please know that I have been the victim of sellers who won't refund, and I am fully committed to not being that person.

That said, because we cannot control growing conditions after planting, we cannot offer refunds or replacements for losses due to weather, improper storage, pest damage, or growing conditions once the tubers have been planted.

If you find midseason that the tuber was a mislabel, please make sure you have kept  clear records so you can provide your receipt, photo evidence of the marked tuber, a label, and a photo of the flower that it produced. If it was clearly a mistake on our part then we will make it right. 

🌿 Refunds and Replacements

If your tubers arrive damaged or something seems off, please contact us within 2 days of delivery at sevigm@yahoo.com.

We require a 2 day notification because if you wait a week and have left them unpackaged they can dry out due to your own negligence or inexperience, which is not our responsibility.

In order to be sure it was a problem on our end that requires our intervention, please Include your order number and clear photos of the issue so we can evaluate, confirm, and resolve it. 

Depending on the situation, we may:

• Send a replacement (if stock allows and you want that)

• Issue a refund if you prefer

Refunds are processed back to your original payment method. 

🌼 Order Changes & Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund.
After that time, we begin processing your order, and cancellations may be subject to a restocking fee.

🌾 Preorders

We cannot accommodate returns or exchanges on preordered items once shipped.

✈️ Shipping & Tracking

You will receive an email with a tracking number when your package ships. If you request fall shipping, you accept responsibility for overwintering your tubers and we will not refund them in the spring if they don't make it. If you aren't willing or able to accept that risk, do not request fall shipping. Spring shipping dates will be announced, but weather permitting they will start at the beginning of April so you have ample time to presprout your tubers and maximize your growing season.

🌸 Shipping Delays

Please note that weather, carrier delays, or other unforeseen circumstances may affect delivery times.
We are not responsible for delays once packages are in the hands of the carrier, but we’ll always help you track and resolve issues whenever possible.